Occupational Certificate: Office Administrator

Occupational Certificate: Office Administrator NQF Level 5

SAQA ID 102161

This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.

Course objective

Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organization.
Manage, coordinate and assist in the administration and clerical support of the specific departments to facilitate the smooth running thereof by using computerized systems and practices.
Assist in selection process, induction, employee wellness and skills development of employees.
Process given data to complete a Workplace Skills Plan.
Assist in the administrative function of the marketing, public relations and advocacy of the organization.
Communicate effectively using appropriate methods to maintain effective customer relationships according to organizational standards customer service of internal and external stakeholders.
Plan, administer and provide support services to a special project within an organization

Duration

This qualification is run over 48 months.

Delivery Method

Training will take place using the tried-and-tested benefits of instructor-led learning. For large groups (10 or more), training times can be arranged according to your date and time requirements, delivered on-site at your premises or through a host company.
Alternatively, individual learners can join an open group by clicking on the Enquire/Register Now button.

Who Should Attend

The qualification is intended for anyone who is looking for an opportunity to work as one of the following careers:
Office Administrator
Secretary
Receptionist
Personal Assistant

Prerequisites

To ensure that you align your learners to the appropriate qualifications, we have built in a thorough pre-assessment process. Entry requirements for this course include:
NQF level 4 Qualification with communication

Price

R62,995.00 per person

Modules

The qualification is made up of compulsory Knowledge Modules (Theory), Practical Modules and Work Place Modules as follows:

Practical Skill Modules

334102002-PM-01, Communication and effective customer relationships, Level 5, 10 Credits.
334102002-PM-02, Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organization, Level 5, 15 Credits.
334102002-PM-03, Assist in the administration and preparation of the process of tendering of contracts, Level 5, 15 Credits.
334102002-PM-04, Manage meetings, Level 5, 15 Credits.
334102002-PM-05, Payroll processing and pay administration, Level 5, 15 Credits.
334102002-PM-06, Support the recruitment, selection, and induction of staff, Level 5, 15 Credits.
334102002-PM-07, Classify, identify, register, track and dispose of records and information, Level 5, 15 Credits.
334102002-PM-08, Assist in the administration and preparation of the Workplace Skills Plan (WSP), Level 5, 15 Credits.
334102002-PM-09, Provide administrative support to Marketing/Public Relations division, Level 5, 20 Credits.
334102002-PM-10, Prepare, install and dismantle exhibition elements, Level 5, 10 Credits.
334102002-PM-11, Manage a small project, Level 5, Credits 10.

Knowledge Skills Module

334102002-KM-01, Effective office administration and management, Level 5, 10 Credits.
334102002-KM-02, Business communication and customer services, Level 5, 8 Credits.
334102002-KM-03, Office protocol, deportment and etiquette, Level 5, 8 Credits.
334102002-KM-04, Apply End User Computing, Level 3, 6 Credits.
334102002-KM-05, Social media and digital literacy, Level 4, 5 Credits.
334102002-KM-06, Introductory project management, Level 4, 2 Credits.
334102002-KM-07, Computerized Project Management, Level 5, 15 Credits.
334102002-KM-08, Basic business calculations, Level 4, 5 Credits.
334102002-KM-09, Resource and procurement management, Level 5, 15 Credits.
334102002-KM-10, Tender and procurement processes, and procedures, Level 5, 5 Credits.
334102002-KM-11, Document management and record keeping, Level 5, 15 Credits.
334102002-KM-12, Staffing, and people support, Level 5, 15 Credits.
334102002-KM-13, Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration, Level 5, 12 Credits.
334102002-KM-14, Public relations, marketing and advocacy, Level 5, 6 Credits.
334102002-KM-15, Ready for work standards, Level 4, 5 Credits.

Workplace Skills Module

334102002-WM-01, Perform administrative and meeting support functions to support management, Level 5, 12 Credits.
334102002-WM-02, Handle customer and client's queries and liaison in an office, Level 5, 8 Credits.
334102002-WM-03, Marketing/Public Relations and administrative support, Level 5, 25 Credits.
334102002-WM-04, Assist in planning and coordinating at least two special events/conferences, Level 5, 20 Credits.
334102002-WM-05, Procure and allocate resources, Level 5, 15 Credits. • 334102002-WM-06, Solicit tender offers in terms of a set of procedures, Level 5, 10 Credits.
334102002-WM-07, Manage a paperless office, Level 5, 20 Credits.
334102002-WM-08, Supervision, and training of administration staff, Level 5, 15 Credits.
334102002-WM-09, Assist in developing a Workplace Skills Plan according to employee training needs, Level 5, 8 Credits.
334102002-WM-10, Apply ready for work standards to everyday work activities, Level 5, 25 Credits Total number of credits for Work Experience Modules: 158